TYPE:ServiceMODEL:TiguanYEAR:2020
We usually make a service appointment but just showed up for a new battery installation. My daughter was greeted by Dijonay Harris who was welcoming and professional. She was excellent to work with.
Average Score (530 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2024
Quick and efficient service
TYPE:ServiceMODEL:AtlasYEAR:2018
It took a full week to clean out my sunroof drains for $196. Multiple requests for updates went unanswered and the status of the vehicle didn't seem to be changing in the tracking tool. On top of that, no effort was made to remedy the water in the floorboards, or even quote such a remedy back so it sat there for a week with wet carpet in the front. What's more, after getting home I started experiencing other problems, probably related to it but it's somewhere else being diagnosed now. I'm going to try and avoid this location unless I don't have a choice.
TYPE:ServiceMODEL:Golf GTIYEAR:2023
Service advisor was friendly & helpful when we took our 2023 GTI in for a 20K mile service, even though we had rescheduled this service due to the weather forecast having changed to "torrential rainfall" for our 100 mile trip to the dealership. We had attempted to change it back to 8/5 after the weather forecast changed to a more reasonable level, and were unsuccessful in doing so, but they got our GTI into the shop as soon as possible. The service appeared to all being done correctly and it was done cleanly with not a drop of oil dripped anywhere from the oil & filter change. Our service advisor kept us posted on the progress of the service and it was completed within a few minutes of her expectation. Everyone was helpful and pleasant during our wait for completion.
TYPE:ServiceMODEL:AtlasYEAR:2025
TYPE:ServiceMODEL:AtlasYEAR:2024
Great service advisor. Car took longer than I expected. I brought it in for oil change I thought but I think it turned into a 15k mile checkup.
TYPE:ServiceMODEL:TiguanYEAR:2023
I always have the best experience at Nally service. I especially like the large TV in the lounge, always have HGTV on showing some kind of interesting projects. And the Starbucks coffee machine is the best.
TYPE:SalesMODEL:TiguanYEAR:2025
Silvia and Niroby were great helping us with new car, features and functionality. Borth were patient, helpful and ready to answer all questions. Price discussion was simple; pleasantly surprised to see how easy it was. Absolutely recommend Nalley VW and this team to everyone.
TYPE:ServiceMODEL:TiguanYEAR:2025
Sergey was very helpful.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020
I had my second oil change here and everyone is so pleasant! Also a tech broke something under my truck and it was fixed without a fuss. That’s how you do business. Dijonay is the best! Give her a raise. So professional and very efficient.
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