Average Score (530 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

530 Ratings

4.8 Average

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  • Nichole M.09-29-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    With scheduled service for an Oil Change takes 2 Hours with no loaner cars being 1 hour away from home with 2 young children.

  • Alan S.09-28-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Chad was helpful and clear. Car was ready as predicted.

  • Vitalii K.09-28-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

  • Rinkesh P.09-27-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Transparent pricing, on time service, clear explanation to service requirements and customer friendly always

  • Cheri L.09-27-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    My car was kept for over a month without any updates.

  • Charbel B.09-26-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    A service for 20K miles took more than 3 hours. Your tracking system is unreliable!

  • Zain K.09-22-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    My service advisor, Chad was friendly & efficient. I dropped the car off at 9am and was out by 11:30 - although this was longer than I would have liked for a routine oil change and tire rotation, the waiting area was fine and he found me a spot to take some work calls. All said - I was happy with the service.

  • Joseph B.09-22-2025

    TYPE:ServiceMODEL:ID.4YEAR:2025

    Nice Easy no pressure transaction. Silvia was Fantastic.

  • Ayesha H.09-21-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

  • Hilal A.09-20-2025

    TYPE:ServiceMODEL:ID.4YEAR:2025