TYPE:ServiceMODEL:AtlasYEAR:2021
Average Score (530 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TaosYEAR:2022
TYPE:ServiceMODEL:TiguanYEAR:2021
It is always a pleasure working with you all.
TYPE:ServiceMODEL:AtlasYEAR:2019
My Husband and I purchased our 3rd VW vehicle and the experience has been superior. What a great feeling to walk in and everyone knows you and always making any situation right. I am so thankful I can drive my vehicle throughout the state of Georgia and know the car has been services for my safety and also that you are a phone call away.. Also Shout out to Tom , salesrep. Great personality and is not PUSHY !
TYPE:ServiceMODEL:AtlasYEAR:2022
TYPE:ServiceMODEL:TiguanYEAR:2022
Overall very pleasant service and great atmosphere, very service and customer focused
TYPE:ServiceMODEL:TiguanYEAR:2019
TYPE:ServiceMODEL:AtlasYEAR:2024
Customer service was excellent Mr. Grimes awesome polite answered all questions can’t complain to the point you just gained a new customer for services
TYPE:ServiceMODEL:TiguanYEAR:2020
The ease of making an appointment. Excellent customer service from Robert Grimes, Service Advisor. Ability to text the mechanic and follow the service progress. Comfortable waiting area.
TYPE:ServiceMODEL:AtlasYEAR:2018
Our Atlas was initially brought in for regular service and to have the A/C checked, as it wasn't blowing very cold. The service was done and the A/C issue diagnosed, however the parts were not available for the A/C repair. They were supposedly put on order( I believe early June). A follow up text was sent wanting to know how things were running with the car since service(End of June). I responded with still waiting for call about A/C parts. I was told they had delays due to a Cyber attack and were writing repair orders by hand and were unable to check delivery status and they would contact us as soon as system is back online. August 19, I text with request for status of A/C parts and received nothing. September 6, I text with request for status of A/C parts with the whole story again. I received a text stating, Let me check for you, the part was on B/O at the time of ordering( nothing about cyber attack). I will get with parts and give you an update. September 10, I sent a text asking for any information on parts. September 20, I sent another text requesting an update and reminding him that it has now been MONTHS since we brought the car in. Finally, a response that we can get scheduled the following week. During this time we also called the service department multiple times and received no phone calls back. Car has been in for the repair.
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