TYPE:ServiceMODEL:Golf SportWagenYEAR:2018
Average Score (530 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:AtlasYEAR:2024
My experience during the actual sales would have been 5 stars. The issue falls that after the purchase I quickly realized that the salesman and the dealership deceived me by telling me the car had 24 miles when in actuality it had over 240 miles. The contract says 24 but Brian has a picture and confirmed that 24 miles is NOT the correct mileage since it was a dealer transfer from another state. As a repeat customer of Nalley VW I reached out to Brian several times and attempted to reach the GM, leaving messages with no reply back. I wanted to give them the opportunity to rectify the situation. However, no one has reached out with a solution to make me want to go back to Nalley. I’m extremely disappointed and disheartened after being a loyal customer for over a decade. I will have to take my business elsewhere.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
TYPE:ServiceMODEL:TiguanYEAR:2021
Kept me updated with the status of my vehicle. Allowed me to have a loaner vehicle while mine was getting worked on. Let me know when it was ready to be picked up. Wonderful communication.
TYPE:SalesMODEL:AtlasYEAR:2024
Andrew Krum was so helpful. A very genuine person that took all our needs and concerns into account when recommending cars and lease vs. purchasing. We are so happy with our leased atlas. We will go back to him in the future when our lease is up.
TYPE:ServiceMODEL:TiguanYEAR:2019
Robert Grimes, my Nalley service advisor for many years, assisted me graciously, professionally and quickly. I call him directly with my questions and requests.
TYPE:SalesMODEL:Golf RYEAR:2024
Fantastic experience！The sales gentleman is so nice！ I do appreciate！
TYPE:ServiceMODEL:ID.4YEAR:2023
Efficient, friendly service and was out there in a timely manner. Clean business setting - appreciate the lounge and amenities. Customer Associate, Aaron Lenamond, delivered A+++ customer service and care!!
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
Excellent customer experience. Tom, Yasir and Antonio to locate and handle the sale. Jeff in finance for assisting with the extended warranty. Awesome experience
TYPE:ServiceMODEL:TiguanYEAR:2022
Richard, my service tech, did an outstanding job, as always, keeping me informed during my service appointment.
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