TYPE:SalesMODEL:TiguanYEAR:2025
The staff was friendly and easy to negotiate with. Brian, in particular, was GREAT. I had an excellent experience.
Average Score (530 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2023
TYPE:ServiceMODEL:AtlasYEAR:2018
Chad Radford will keep me buying VW's. I trust him 100%. He is an excellent service manager and should be training other!
TYPE:ServiceMODEL:TaosYEAR:2023
TYPE:ServiceMODEL:ID.4YEAR:2024
I brought my vehicle in due to a manufacturer's recall for faulty doors — a defect that was entirely Volkswagen’s responsibility. Yet despite this, I was forced to rent a vehicle out of my own pocket because neither a loaner car nor a rental option was provided. I ended up spending $900 to stay mobile while my truck sat in the service bay. This was not only inconvenient — it was outrageous. The financial burden placed on me for a problem I didn’t cause is unacceptable. The lack of support and accountability from Volkswagen during this process was deeply disappointing and, frankly, infuriating. This experience has made me seriously question whether I will ever purchase another VW product again. If this is how loyal customers are treated during a recall, then it speaks volumes about the company’s values and customer care.
TYPE:ServiceMODEL:JettaYEAR:2025
TYPE:SalesMODEL:TiguanYEAR:2025
TYPE:ServiceMODEL:TiguanYEAR:2024
I had a scheduled appointment at 3:45 PM and arrived early at 3:30 PM, hoping the service team might be available sooner. Unfortunately, my car was picked up 1 hour and 15 minutes later and returned just 20 minutes after that. I left work and made arrangements for this appointment, but more than an hour of my time was wasted.
TYPE:SalesMODEL:AtlasYEAR:2025
Fast service
TYPE:ServiceMODEL:ID.4YEAR:2023
Consistently personable and professional service.
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